Terms of Service

Operator and Effect of These Terms

FitNeko (the “Service”) is formally operated by Jeffery Huang. In these Terms, “FitNeko,” “we,” and “us” refer to Jeffery Huang as the Service operator. For support or consumer complaints, email support@fitneko.app. By using the Service, you agree to these Terms and the policies they reference. Any ambiguity or conflict with mandatory law will be handled under applicable law without limiting rights you have by law.

Service Description

The Service uses LINE to help you log food, exercise, strength training, and weight, and provides AI-assisted recognition, summaries, reminders, and general suggestions. Basic logging is available for free; certain features and higher quotas require a Coach PASS. The features, quotas, and prices shown when you use the Service and confirm a purchase form part of your agreement with us.

Health and AI Disclaimer

Calories, nutrients, TDEE, photo or voice recognition results, training suggestions, and other AI outputs are estimates and general information. They may be inaccurate and are not medical advice, diagnosis, treatment, emergency services, or a professional nutrition prescription. Do not rely on the Service alone for medical or health decisions. If you have an illness, injury, eating disorder, pregnancy, or other health concern, consult a qualified physician, dietitian, or other professional. Contact local emergency services in an emergency.

Eligibility and Minors

A minor may use the free Service only after their legal representative has read and agreed to these Terms. You must be at least 18 years old to buy a Coach PASS. Before checkout, purchasers must actively select the declaration confirming their age, agreement to these Terms and the displayed payment and refund information, and that the Service will be activated immediately after successful payment. Legal representatives who permit a minor to use the Service should help them understand and follow these Terms to the extent permitted by law.

LINE Account and Data

The Service identifies you through your LINE account. You are responsible for keeping that account secure and for activity through it. Blocking FitNeko, removing it as a friend, or disconnecting your LINE account does not automatically delete existing data. Requests to access, correct, export, or delete data are handled under our Privacy Policy.

Coach PASS, Quotas, and Cans

Monthly, quarterly, and yearly Coach PASS options are one-time purchases lasting 30, 90, or 365 days from activation after successful payment. A Coach PASS does not renew automatically and is not a recurring subscription. The checkout confirmation states the price, duration, included features, and quotas, and those details form part of your purchase agreement.

Free and Coach PASS quotas are governed by the rules clearly displayed in the product at the relevant time. Quotas labeled “per week” (such as voice logging and photo recognition) are calculated per calendar week and reset every Monday in your time zone; unused quota does not accumulate or carry over, and activating mid-week still grants the full quota for that week. We may take reasonable steps to prevent automated abuse, resale, or circumvention of technical limits. However, for normal individual use, including free use, we will not use an unclear “fair use” rationale to arbitrarily throttle access, reduce quotas, or degrade features. Prospective quota changes will be clearly disclosed in the product and announced reasonably in advance. Purchased Coach PASS benefits remain protected by the checkout terms and the Service Availability and Changes section.

Cans can only be earned through qualifying use or achievements under the Service rules. They cannot be purchased, redeemed for cash, transferred, or traded outside the Service, and are not deposits, electronic payments, securities, or other financial products. We may announce changes to future earning or use rules, but will not arbitrarily remove cans already earned under the rules.

Fair use. The “unlimited” scope of Coach PASS assumes normal personal use. To maintain service quality and prevent abuse by automated programs, we may temporarily limit the volume of AI conversations processed in a day for clearly abnormal high-frequency or automated traffic. Normal personal use is not affected.

Free-Tier History Window

On the free tier, you can view the most recent 30 days of history in the app (trends, food and exercise logs, and weekly reports). With an active Coach PASS, you can view your full history. This is a display limit, not a retention policy — your data is not deleted based on your plan. Older records stay in our systems and become fully viewable again if you upgrade, and you can request a copy of your data at any time under our Privacy Policy.

Payments and Third-Party Services

Coach PASS payments are processed by ECPay or another payment provider and may be subject to that provider's transaction and security terms. FitNeko does not directly store your full card number or security code. Activation occurs only after payment is successful and confirmed. Invoices, refunds, and transaction issues are handled under the checkout information, our Refund Policy, the provider's process, and applicable law.

User Content

You retain the rights you lawfully hold in text, photos, voice recordings, and other content that you enter, upload, or log, and you confirm that you may provide and process that content. You grant FitNeko a non-exclusive, limited, purpose-bound permission to store, transmit, transform, and analyze it only as needed to provide, maintain, and improve the Service for you. This permission does not allow unrelated marketing or the arbitrary sale or resale of your content.

Prohibited Conduct

You must not use the Service for unlawful or fraudulent activity; violate another person's rights or privacy; upload content you have no right to process; distribute malware; disrupt or attack systems; access data without authorization; reverse engineer security controls; automate quota abuse; bypass restrictions; resell accounts or the Service; or help anyone do any of these things.

Intellectual Property

Except for user content, rights in the FitNeko name, marks, interface, designs, software, text, images, and original materials belong to the operator or applicable licensors. These Terms give you only a limited, revocable, non-exclusive, and non-transferable right to use them as necessary for normal use of the Service. LINE, ECPay, and other third-party names and marks belong to their respective owners.

Service Availability and Changes

The Service may be temporarily unavailable because of maintenance, updates, network or third-party platform outages, security incidents, or events beyond reasonable control. We will use reasonable efforts to maintain the Service and communicate significant effects. We will give reasonable advance notice of changes that materially disadvantage purchased Coach PASS benefits and do not reserve an unlimited unilateral right to reduce those benefits. If a core paid feature cannot be provided, we will, as appropriate, restore service, offer a reasonably equivalent alternative, extend the term, or provide another reasonable remedy under applicable law and the Refund Policy.

Suspension and Termination

If you breach these Terms, threaten Service security or another person's rights, or if the law requires action, we may issue a warning, restrict features, suspend access, or terminate the Service using measures proportionate to the conduct and risk. Except where security, fraud, or legal risk requires immediate action, we will make reasonable efforts to explain the reason and allow an opportunity to cure. Suspension or termination does not affect rights protected by mandatory law. Unused purchased benefits will be handled according to responsibility for the event, applicable law, and the Refund Policy.

Inactive Accounts

If an account has been inactive for 12 consecutive months (no messages sent and the app not opened), we may delete the account and all its data. We will send one LINE push notice before doing so. To keep your data, simply use the Service again within that notice period.

Limitation of Liability

To the maximum extent permitted by law, FitNeko is not responsible for loss caused by third-party outages, transmission problems, or a user's failure to seek appropriate professional advice when those matters are not attributable to us. Nothing in these Terms excludes or limits liability for intentional misconduct, gross negligence, breach of mandatory law, or any other liability that cannot legally be excluded or limited, and nothing reduces a consumer's statutory damages or other rights.

Complaints, Governing Law, and Jurisdiction

For questions or complaints about the Service, a payment, or these Terms, email support@fitneko.app. We aim to handle a complaint appropriately within 15 days after receiving complete information; if a matter is more complex, we will provide a progress update. These Terms are governed by ROC (Taiwan) law. Where a choice-of-court agreement is legally permitted, the parties agree to the Taiwan Taipei District Court as the court of first instance. This does not exclude or restrict mandatory consumer jurisdiction, including jurisdiction under Article 47 of the Consumer Protection Act, small-claims jurisdiction, or any other mandatory right or forum.

Changes to These Terms

We may revise these Terms to reflect changes in features, transaction flows, law, or security, and will update the date above. Before a change that materially affects users' rights takes effect, we will provide reasonable notice through the website, LINE, or an appropriate in-Service message. Where applicable law requires separate consent, we will obtain it before the change takes effect; continued use alone will not replace consent that the law requires separately.